Orders normally take 2-3 business days to process. You should receive an email confirmation when your package has shipped. Most orders will come with a tracking number that you can track. Orders are sent out Monday through Friday. Any order that is placed on the weekend will usually be sent out the following Monday. Please allow 2-7 days for U.S. Shipping and 7-20 days for International Shipping.
If you just checked your tracking info and you don't have your package...don't sweat! The Shipping companies sometimes update their info before they actually deliver it. If it does update, there may be a note or some sign showing that they have come to visit.
If you know the time of when your mail usually arrives, and it doesn't arrive by then and still shows delivered, please call or visit your location United States Postal Service (USPS) location to inquire on where your package may have gone as they will have more detailed information on your package.
If something is wrong with your order, please let us know since we value our customer's satisfaction. Online purchases are only valid for exchange or store credit. We offer a 14 day return policy.
To be eligible for a return, merchandise must be unworn and in the same condition that you received it. Email us at email@example.com your full name, invoice number, and your reason for your return. Please note that you will be required to pay the shipping for the return/exchange back to our location. Exchanges sent back to you will be free of charge if sent to the same location.) We will contact you once we have received and inspected the merchandise.
An exchange can be for either a different size of product or store credit for a future purchase. We are not responsible for items that are lost during transit. We do not credit any tax or shipping charges on returns.
Clearance items are not valid for returns/exchanges.
Please allow 48 hours to respond to your return request.
Honestly 99/100 times it will probably be a no, but we are always happy to be proven wrong. We tend to reach out to those we want to sponsor, but you can email us with the reason why we should sponsor you as well as links to get us interested.
The name STAY came when the founder first started dating his wife. TheY first started to hang out back in February 2013, but we would only be able to see each other only for a few weeks at a time because she was living in England (HE was living in Idaho and Utah going to school). During the times HE wouldn’t see her, HE made her cd mixes so that she could listen to them while they were apart. Some of these songs had a common word that kept on popping up - stay. This fit perfectly because he always wanted her to stay.