Frequently Asked Questions
Shipping depends on location and weight. You can check shipping costs during checkout.
Yes! We ship to most international countries, so if your order goes through during checkout, you are good to go!
Orders normally take 1-3 business days to process. You should receive an email confirmation when your package has shipped. Most orders will come with a tracking number that you can track. Orders are sent out Monday through Friday. Any order that is placed on the weekend will usually be sent out the following Monday. Please allow 2-7 days for U.S. Shipping and 7-20 days for International Shipping.
If you just checked your tracking info and it says delivered, but you don’t have your package…don’t sweat! Some shipping companies tend to update their information before they actually deliver it.
If you know the time of when your mail usually arrives and it doesn’t arrive by then (but still shows online that it’s been delivered), please call or visit your United States Postal Service (USPS) location to inquire on where your package may have gone, as they will have more detailed information on your package.
Unfortunately not. The system will only accept one discount code, so make sure to use the best one!
Since we value our customer's satisfaction, please let us know if something is wrong with your order! We offer a 30 day return policy for U.S. orders and unfortunately do not currently accept exchanges or returns on orders outside of the United States.
To initiate a return or exchange click the link below and select the return option:
Returned items need to be unused, and unwashed. Once we receive and inspect your return, we will then issue a refund. Please note that we charge return shipping for any returns. If you would rather receive a store gift card, the restocking fee will then not be charged.
To request an exchange, use the link above and click the "Store Credit" option. This will ensure that the restocking fee is not charged, and you can then use your store credit to purchase a new item.
Sale items are not valid for returns or exchanges.
Check out our full Returns and Exchanges page for more information.
A Stay Wear Ambassador promotes the brand through social media, receives special discount codes, has early release access of products, and even helps in the design process of products.
Visit our ambassador page to learn more about the requirements and perks.
Make sure to verify your email address after your apply and check your junk mail if you do not receive a response from us.
We are located at 687 N 2000 W Unit 8, Springville, Utah! This is where we ship out all orders from. If you are looking to purchase items in person, please check our retailers list or check our social media for information on a pop-up shop.
Yes, but we normally are the ones reaching out. If you are interested, click here to fill out an application.
Every purchase online will receive free stickers! Unfortunately, right now we don't sent out free sticker packs. If you'd like to just receive stickers without ordering other items, you can purchase them here.
The name “STAY” came when the founder first started dating his wife. At the start of their relationship, they were only able to see each other for a few weeks at a time due to her living in England and him living in Idaho/Utah while attending college. During the times he wouldn’t see her, he made her CD mixes that she could listen to while they were apart. Some of these songs had a common word that kept popping up – STAY.