To be eligible for a return or exchange, send your items back to us within 30 days of your order purchase date. Products must be unworn, in their original condition, with original packaging and labels in place (if any). All returns must be shipped to us within 30 days of your order purchase date or we cannot give you a refund or exchange. Additionally, any product returned that is used or damaged will be rejected and will not be sent back to the customer.
We do not offer any returns or exchanges on International orders at this time.
To initiate a return or exchange click the link below:
STAY WEAR will not be held responsible for lost returns.
Once your return is received and inspected, we will refund your original payment method within 5-7 business days. You will be notified via email of your return. The cost of the return label will be deducted from your refund.
Orders placed between November 19th - December 20th will be eligible for return until January 13th, 2021. Orders placed after December 20th will have our normal 30 day return policy.
If you have any problems with making an exchange/return with our portal and your order was placed between November 19th - December 20th please email email@example.com and we would be happy to assist you with your exchange/return.
All items in our Sale/Clearance Collection are FINAL and cannot be returned or exchanged.
Some accessories are also FINAL sale and cannot be returned and will say FINAL sale in description.
We will happily replace items if they are defective or damaged upon arrival. If you receive an item that is defective or damaged, email firstname.lastname@example.org within 3 days of receiving your order, and include a picture of the defective or damaged item along with your order number. Requests after 3 days will not be accepted for either a return or exchange.
If you would like to exchange a product for a different size, you are able to do so within 30 days of your order purchase date. Exchanged products must be unworn, in their original condition, and labels in place (if any). We will provide a free pre-paid shipping label for exchanges.